The thesis work was carried out during the curricular and extracurricular internship at Ariston Group within the Albacina plant (Fabriano, AN). The paper delves into the organizational evolution of World Class Manufacturing (WCM), the central theme of the work. The first chapter summarizes the history of Ariston Group and the Albacina plant since 1930. The second chapter introduces WCM, its main characteristics, and structure; the latter is based on twenty pillars, ten of which are technical and ten managerial. The third and fourth chapters examine one of the ten technical pillars, Logistics and Customer Service, with some practical applications adopted in Ariston Group during my internship. The fifth chapter presents the final conclusions on the method and the applications discussed.
Il lavoro di tesi in oggetto è stato realizzato durante l’attività di tirocinio curricolare ed extracurricolare presso Ariston Group all’interno del plant di Albacina (Fabriano, AN). L’elaborato entra nel merito dell’evoluzione organizzativa del World Class Manufacturing (WCM), tema centrale del lavoro. Nel primo Capitolo viene riassunta la storia di Ariston Group e del plant di Albacina, dagli anni ’30 sino ad oggi. Nel secondo Capitolo vengono presentati il World Class Manufacturing, le principali caratteristiche del metodo e la struttura; quest’ultima poggia le proprie fondamenta su venti pilastri, di cui dieci tecnici e altrettanti manageriali. Nel terzo Capitolo e nel quarto viene vagliato uno dei dieci pilastri tecnici, il Logistics and Customer Service, con alcune applicazioni pratiche adottate in Ariston Group durante il mio tirocinio. Nel quinto Capitolo vengono tratte le conclusioni finali sulla metodologia e sulle applicazioni affrontate.
World Class Manufacturing. Applicazione del pilastro tecnico Logistics and Customer Service in Ariston Group
DE SANCTIS, SAMUELE
2023/2024
Abstract
The thesis work was carried out during the curricular and extracurricular internship at Ariston Group within the Albacina plant (Fabriano, AN). The paper delves into the organizational evolution of World Class Manufacturing (WCM), the central theme of the work. The first chapter summarizes the history of Ariston Group and the Albacina plant since 1930. The second chapter introduces WCM, its main characteristics, and structure; the latter is based on twenty pillars, ten of which are technical and ten managerial. The third and fourth chapters examine one of the ten technical pillars, Logistics and Customer Service, with some practical applications adopted in Ariston Group during my internship. The fifth chapter presents the final conclusions on the method and the applications discussed.File | Dimensione | Formato | |
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WCM - TESI - SAMUELE DE SANCTIS.pdf
embargo fino al 17/07/2026
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https://hdl.handle.net/20.500.12075/18312