Disability Management: Comparative analysis between Italy and U.S.A.

This thesis explores the concept of Disability Management within orga- nizations, focusing on the strategies that multinational companies imple- ment to foster an inclusive work environment for individuals with disabil- ities. By comparing the approaches of Microsoft and Enel, the research highlights the varying methodologies in addressing Disability inclusion, from data-driven strategies and technological innovations to practical ac- cessibility solutions. Microsoft’s focus on leveraging data and assistive technologies contrasts with Enel’s service-based approach, which empha- sizes immediate solutions such as communication tools and physical ac- cessibility improvements. The study also delves into the international legal frameworks that shape Disability Management practices, including the impact of the United Nations Convention on the Rights of Persons with Disabilities (CRPD), the Americans with Disabilities Act (ADA), and European regulations. Additionally, the research assesses the economic benefits of disability in- clusion, examining how effective Disability Management can lead to in- creased productivity, reduced costs, and enhanced corporate reputation. By analyzing case studies and empirical data, this thesis provides a comprehensive overview of how Disability Management has evolved across different regions, highlighting the challenges and opportunities for com- panies aiming to create a more inclusive workplace. The findings suggest that while different industries and regulatory environments influence the methods used, the overarching goal remains the same: to enable individ- uals with disabilities to contribute fully and equally in the workforce.